Frequently Asked Questions
GENERAL FAQS
Where are you located? Do you accept walk-ins?
Our office is located in Downtown Silver Spring, Maryland. It is conveniently located on Georgia Avenue and accessible my Metro (Silver Spring stop on the Red Line), bus or car. Paid parking is available nearby, street parking and public garage parking at $1.00 per hour.
Due to the confidential nature of our work, we do not accept walk-ins. You must schedule an appointment to be allowed entry into the building.
Note: Some of our therapists are video only and do not see clients in the office. Confirm with your therapist about the option for in-person appointments.
What happens if I need to cancel an appointment?
We know that life can get busy. We ask that you cancel or reschedule your appointment with at least 24-hour notice. If you do not attend your appointment as scheduled or if you cancel with less than 24-hour notice, we will charge a $50.00 no-show/late cancelation fee.
As a courtesy, our system sends appointment reminders via text and email 36 hours before your appointment and 1 hour before your appointment. You are still expected to attend your scheduled appointments even if you don’t receive an appointment reminder.
I don’t see any available appointments on the booking page. What should I do?
We keep our booking page up-to-date with our availability. If you do not see any times available for a specific therapist, that means they are not accepting new clients. Due to the nature of our work, we are unable to keep a waitlist at this time. We encourage you to check out our referrals list to schedule with a different practice.
THERAPY SERVICES FAQS
How do I schedule an appointment for services?
To make sure we are a good fit for what you’re looking for, we require a complimentary 15-minute phone consultation before booking your first appointment. This call is an opportunity to discuss scheduling availability, fees and insurance and approach to your current challenges. You’ll have the opportunity to ask any questions before moving forward with booking the first appointment.
If you are interested in any of our services, book a consultation by clicking here.
If you don’t see consultation times available, we are not taking new clients.
Do I have to be located in Maryland for video appointments?
Due to state licensure laws, therapists are only permitted to see clients who are physically located in a state they are licensed in at the time of the session. Verify what states your therapist is licensed in to confirm they are licensed in the state you will be in for video appointments.
If it is determined that you are in a state the therapist is not licensed in at the time of your appointment, your appointment will be canceled.
What forms of payment do you accept?
For therapy services, we accept major credit or debit cards, Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
We also accept some therapy vouchers, including Loveland vouchers. If you intend to use vouchers, please notify your therapist before your first appointment.
Do you accept insurance?
We are also in-network with most insurances. As an in-network provider with most major insurance companies, we strive to make our mental health services accessible and affordable. However, it's important to understand that using your insurance may still result in an out-of-pocket amount due. This amount is determined by your specific insurance plan and can include a copay or coinsurance. Please verify your mental health coverage through your insurance plan prior to your first appointment.
CLINICAL SUPERVISION FAQS
Are you a Board-Approved Supervisor?
Yes, I am Board-Approved to supervise LPC and LMFT Residents in Virginia and LGPCs in Maryland. DC does not have a Board-Approved Supervisor credential, however, I meet their requirements to be a Clinical Supervisor. You can verify whether a supervisor is Board Approved by visiting the Virginia Board of Counseling Approved Supervisor Registry or Maryland BOPCT Supervisor Registry.
What paperwork do you need to initiate the supervisory relationship?
The supervisory relationship is established once a Supervision Contract has been signed by both parties. Any meeting before that will not count towards clinical supervision hours. In addition to the supervision contract, you’ll need to provide a copy of your license, liability insurance certificate and any forms you’ll need signed by your supervisor (including Board supervision forms or employer requested documents) so that I can have on record what you’ll need from me at the end of our supervision relationship. All supervisees are also provided with a clinical supervision manual.
WORKSHOPS & TRAININGS FAQS
I’m interested in having you speak at an event. What are next steps?
Complete the interest form with details about what you’re specifically looking for. Our Care Operations Team will respond to your inquiry within 48 hours.
How much time in advance do we need to request your services?
We require at least seven business days if you are requesting us to facilitate a workshop, training or speaking engagement we’ve previously done elsewhere. Any events that require tailored presentations (i.e. you have a specific workshop or presentation you’d like us to curate) require at least fourteen business days. We strongly recommend contacting us as early as possible as we are not able to guarantee availability.